Although I pass on participating in most surveys, because I feel their construction is usually such that they prompt and therefore report overly-cheerful findings, I hoped this one would be different.
I have never seen such a disfunctional set of network and computer systems as ours. The frequency with which servers, programs, and overall systems go down for repair, reboot and servicing is ridiculous. When the programs are up and running the frequently crash on individual PC’s because of inadequacies in our systems.
If you just want customers then keep treating people that way – as entities that exchange their money for your product or service… if your product or service is great and the customers find further need of it, they will probably come back again till they find someone else with cheaper or better goods than you or they run out of need.
Once we reach a technical support individual they are too often unable to assist with the problem, exhibit minimal skill sets and knowledge of our systems, or give conflicting answers. In my opinion, our technical personnel are below average in the industry. I am certain they are hindered by the inadequacies of our systems, but they are also separate and apart from systems concerns.
Here you can see we don’t really want an answer to these questions – that would be too much information (TMI) about grand papa. We just want to inform clients of this new product and service that we offer, and we do it in the form of a www.talktowendys.com. Market research surveys get high readership. Clever, huh?
Interview repair shop managers – the best auto insurance companies do not just take care of their client, they also take care of their business associates. Repair shops are one of them. Find out if they are easy to deal with as a company itself. Know if they have an effective claims system and see if the repair shop gets paid on time, etc.
So how does DS3 work? When you hook up with us, our technical support personnel will go to your office and install all the equipment you need. It will be much cheaper and will save on electricity and long distance rates if you bundle with cheap business phone service. Cheap business phone service doesn’t run on conventional phone lines so you don’t add up any cost if you decide to call a business partner in Ireland or any country across the Atlantic. Once all your equipment are installed, the company’s technical support staff will train your MIS team on how to maintain your uber-sensitive DS3 line. We will likewise suggest that you also take advantage of our enterprise hosting suite. With that, there would be proper flow of data going out of your network.